From Bottlenecks to Breakthroughs: Revolutionizing A/R for a Machine Shop

You’d think the hardest part of running a mid-sized machine shop would be the shop floor. Things like meeting deadlines, handling custom projects (and problem customers), and staying ahead of the competition. 

But the real struggle hit us where we didn’t expect: accounts receivable. 

Our team spent over 20 hours a month chasing overdue payments. We’d send reminders and manage everything manually. Worse, it took an agonizing 48 days to get paid on average. It was beyond frustrating. It was inefficient and held us back from investing in what we needed to grow.

We realized something had to change. We needed a system to take the busy work out of A/R and help us get paid faster. So we partnered with MakeGood.

“MakeGood didn’t just help us manage A/R — it freed us from it. Now, it runs in the background, and we can focus on the work that grows our business.”

Cutting Busywork

Every week, our team was bogged down in manual admin tasks like drafting emails, sending reminders, and tracking overdue accounts. It took hours, and we still couldn’t stay ahead.

The MakeGood Fix: MakeGood automated those processes. Now, we have scheduled reminders for outstanding invoices and automated workflows for pursuing overdue accounts. And most importantly, our team gets back 20 hours every month to focus on projects that actually help the business grow.

Improving Cash Flow and Predictability

Waiting 48 days to get paid wasn’t just inconvenient. It was a problem. It slowed us down when we needed to invest in new equipment or take on larger projects. Cash flow felt like a constant guessing game.

The MakeGood Fix: We’ve cut our Days Sales Outstanding (DSO) to just 35 days. That improvement has made a world of difference. With payments coming in faster, we’re no longer stuck waiting to move forward.

Simplifying a Complex Process

Tracking outstanding invoices manually was messy, stressful, and left us vulnerable to mistakes. It was a constant distraction. We were managing the process ourselves when it should have been working for us.

The MakeGood Fix: Now that MakeGood handles it all, from sending invoices to tracking payments, we’re confident that no invoice gets overlooked. The process is no longer a distraction — it’s smooth and reliable, like a well-oiled machine (and we should know). 

Why MakeGood Works for Us

Since bringing on MakeGood, we’ve completely turned things around. Here’s what’s changed:

  • Time Back in Our Hands: Automated workflows save us over 20 hours each month, letting us focus on strategic growth instead of admin overload.
  • Reduced DSO: From 48 to 35 days, quicker payment has opened up more growth opportunities.
  • Effortless A/R Management: With fewer manual tasks, our A/R process practically runs itself.

MakeGood gave us back control of our business. No longer stuck in the grind of managing A/R, we’re confident in our cash flow and ready to take on new challenges.

If you’re ready to take control of your accounts receivable, MakeGood makes it easy—start now. 

LIMITED TIME OFFER: Start your 30-day trial by 06/01 and get the first 3 months free!

PREMIUM PLAN - GOLD

Eliminate the worry of getting paid with MakeGood’s A/R software and full accounts receivable management by our A/R professional services team.

PRICE

DIGITAL ONLY: $2.00 /invoice

Only pay when you get paid!

• DIGITAL + PAPER MAIL: $2.50 / invoice

Only pay when you get paid!
Additional letters billed at $1.25 per 1-page letter

BENEFITS

• MakeGood’s professional services team manages your accounts receivable
• Regularly scheduled check ins with your assigned MakeGood A/R rep
• Account Placement with professional collections agencies
• Augment your team with MakeGood’s A/R professionals
• Priority collections rates

PREMIUM PLAN - SILVER

Let MakeGood manage your slow payers.

PRICE

DIGITAL ONLY: $.50 /invoice

Only pay when you get paid!

DIGITAL + PAPER MAIL: $2.00 / invoice

Only pay when you get paid!

Additional letters billed at $1.50 per 1-page letter

BENEFITS

• MakeGood’s professional services team manages your past due accounts
• Regularly scheduled check ins with your assigned MakeGood A/R rep
• Account Placement with professional collections agencies
• Augment your team with MakeGood’s A/R professionals
• Priority collections rates

PRO PLAN - PURSUIT+

MakeGood’s Pro Plan – Pursuit+ is for businesses needing a trusted solution for dealing with slow payers and preventing write-offs.

PRICE

DIGITAL ONLY: $.25 / invoice
Only pay when you get paid!

DIGITAL + PAPER MAIL: $1.50 / invoice
Only pay when you get paid!
Additional letters billed at $1.25 per 1-page letter

BENEFITS

• Activate custom workflows when an account goes past due
• Negotiate settlements with payment plans
• Account placement with professional collections agencies
• Priority collections rates
• Priority customer support

PRO PLAN - PREVENT+

Complete A/R management software.

PRICE

DIGITAL ONLY: $0.25 / invoice

Only paid when you get paid!

DIGITAL + PAPER MAIL: $1.50 / invoice

Additional letters billed at $1.25 per 1-page letter

BENEFITS

• Full access to all features
• Negotiate settlements with payment plans
• Account Placement with professional collections agencies
• Priority collections rates
• Priority customer support

FREE PLAN

Manage up to 10 invoices per month for free!

BENEFITS

• No restrictions – full access to all features
• Negotiate settlements and manage payment plans
• Account placement with professional collections agencies

LETTERS

• Send Invoices, Statements & Other Letters with Your Brand
• One page letter billed at $1.25
• Each additional page billed at $0.25