From Chaos to Clarity:

Fixing Our A/R Headaches at Acorn Oil

Operating a seasonal home services business felt like a rollercoaster. During busy months, we were swamped, and when things slowed down, cash flow dried up. Managing accounts receivable (A/R) was a constant pain because we had no clear system.

We needed a fix—fast.

Then MakeGood stepped in and changed everything.

“Chasing payments used to drain our resources—now, we’re free to focus on what really matters: serving our customers & growing our business.”

Cutting Costly Write-Offs in Half

We were losing almost 5% of our receivables because we had no organized A/R system. That’s a huge hit — especially for a small family business. It was frustrating to watch our hard-earned money constantly slip through the cracks.

The MakeGood Fix: With automated tracking, we now catch overdue accounts early. Within six months, our write-offs dropped to under 2%. And as we refine the process, we expect that number to keep falling. Now, we can focus on our customers, not chasing payments.

Speeding Up Our Invoice-to-Cash Cycle

We were offering 10-day payment terms. But in reality? It took 23 days to get paid. Those delays were draining us. It felt like
we were always scrambling to cover expenses, especially in
the off-season.

The MakeGood Fix: After six months, we’ve cut our invoice-to-cash time to 12 days and are closing in on our goal of 10. Now, cash flow is steady—even in slower months—so we can finally plan ahead with confidence.

Optimizing the Customer Experience

Before MakeGood, we’d let invoices pile up until the off-season, leading to late, awkward follow-ups that frustrated customers. Sometimes, we only realized a balance was overdue when a customer called for another service. It was unprofessional and strained relationships.

The MakeGood Fix: With automated workflows, invoices go out on time, and we get alerts before anything spirals into a write-off. We no longer have to chase customers, and they appreciate the smoother process.

Transforming Operations for Steady Growth

MakeGood has completely changed how we operate.

• Reduced Losses: Write-offs dropped from 5% to under 2%.
• Faster Cash Flow: Invoice-to-cash time cut from 23 days to 12.
• Proactive Management: Automated alerts reduce stress and keep us ahead.

Instead of playing catch-up with A/R, we’re focusing on growth and providing better service.
No more end-of-year chaos—just steady, predictable cash flow.

Interested in how MakeGood can improve your cash flow and A/R? Click here to get started today!